This form should be completed for Complaints, Compliments or Feedback. It assists our organisation in addressing potential issues, letting us know what we are doing well and how we can avoid potential problems.
For complaints they may include;
- Unsafe acts or service e.g. dangerous driving
- Unexpected, harmful incidents to clients e.g. inappropriate behaviour, poor service
- A complaint against Kaimahi Taukoto or any of our Administrative Staff
- A complaint against a health professional
After the completion of this form it is sent directly to the General Manager who will investigate the complaint and instigates any immediate action necessary.
All complaints are dealt with IMMEDIATELY and investigations completed in 3 working business days.
An incident report will be completed by Kaimahi involved and signed off by the General Manager.
Follow up or feedback is provided to the person making the complaint as soon as possible, but not longer than 5 working days.
Confidentiality of all parties involved in a complaint will be maintained throughout the process.
If you are not satisfied with the outcome of complaint investigation you have a right to foward the complaint to either the Health and Disability Commission or the Mental Health Advocacy Services advising you are not satisfied with the outcome.